It’s been an eventful year in technology, but one theme stands out as the dominant one of 2024: the emergence of generative artificial intelligence as a viable, even breathtaking, advancement. It ...

Learn a foolproof framework for service recovery and how to work with angry, upset, or disappointed customers.

At least in the area of ​​customer service, Gartner analysts predict that the cost of generative AI per problem solution will ...

Despite the current challenging economic environment, digital customer experience (CX) budgets are actually on the rise. Recent research conducted by my firm, TELUS International, in collaboration ...

Delivering a premium customer experience has always been essential to financial services. But in today’s rapidly changing environment, financial institutions need to do more than maintain the ...

John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...