It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

From cost savings to faster resolution times, winners demonstrate how CXone Mpower is redefining what’s possible in customer experience Excellent Interaction Orchestration – Recognizing mastery in ...