Developed by Eric Berne in the 1950s, transactional analysis is a theory about personality and communication. At the center of transactional analysis lies face-to-face communications and three ego ...

You know what’s annoying? Not knowing when your taxi will arrive. Or having to call a restaurant to get an update on your order. Or continuously logging into a website to see if you have new messages.

Strategic business functions, such as accounting, marketing and product development, are dedicated to planning, strategy and analysis. Companies also need to produce goods and services to sell to ...