Computer Weekly

Webex deploys AI to enhance contact centre agent potential, boost CX

Recognising that stress and burnout are common in the workplace, and even more so within contact centre employees, collaboration and contact centre technologies provider Webex has unveiled AI-powered ...
SiliconANGLE

Cisco integrates its cloud contact center and communications tools for better customer experience

Cisco Systems Inc. today announced at its WebexOne 2022 conference a reimagined Webex Customer Experience portfolio that integrates its collaboration, cloud contact center and cloud communications ...
Nasdaq

Webex by Cisco Enhances Customer Experiences for the Digital Era

Cisco is the only company that can deliver a fully integrated UCaaS (Webex Suite), CCaaS (Webex Contact Center) and CPaaS (Webex Connect) portfolio for CX. Webex CX combines the power of Webex Connect ...
Computer Weekly

Webex looks to enhance customer experiences for digital era

In its second major launch for its collaboration services in as many days, Cisco has announced new features and capabilities for its Webex Customer Experience (CX) portfolio to deliver new omnichannel ...
Investing

Verint expands integration with Webex for CX data management

MELVILLE, N.Y. - Verint® (NASDAQ: VRNT), a company specializing in customer engagement, announced today the integration of its Verint Open Platform with the Webex App Hub to enhance data management in ...