The United States is in a data quality crisis. This impacts everything, from productivity to AI. Here I’ll focus on the impact of bad data on customer service, which is also in crisis. I recently got ...

Big data technology is transforming nearly every industry by providing actionable business information. Because of its effectiveness, even business leaders who are generally slow to adopt new ...

Overview Big data collection is now a daily practice for businesses, helping them understand behavior and improve services ...

Analyzing customer interactions that take place across multiple communication channels, including voice, e-mail, chat and web. On October 18, recording and analytics firm NICE Systems announced a ...

Data has become the new currency of business. Without it, informed decision-making is nearly impossible. In the age of digital transformation, companies are drowning in data—from operations and ...

Our last two installments of the Big Data & Customer Intelligence series focused on predicting and influencing customer behavior. In this article, we’ll take a look at methods for determining customer ...