To drive First Contact Resolution (FCR), organizations must pivot from compliance-heavy checklists to outcome-driven QA ...

Galileo's technology will slide into Cisco’s Splunk observability portfolio for improved AI agent visibility and protection.

The deal provides Motorola Solutions with HyperYou’s agentic AI for handling nonemergency calls, as well as real-time ...

AT&T positions private 5G as a necessary capability rather than a breakout revenue engine, tying it also to its developing ...

Powered by Mutare, this multi-layered solution sets a new benchmark for securing enterprise voice channels against evolving threats.

This groundbreaking initiative connects mobile solutions to your unified communications, eliminating obstacles for modern businesses.SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, LONDON, April 08, ...

BALTIMORE, MD-A high-level joint operation between United States federal agencies and Indian law enforcement has led to the dismantling of a massive international scam network. On February 2, the FBI ...

BOSTON, April 2, 2026 /PRNewswire/ -- ("BV"), a middle-market private equity firm focused on tech-enabled business services ...

SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, LONDON, April 02, 2026 (GLOBE NEWSWIRE) -- CallTower, a global leader in cloud-based ...

The US Cybersecurity and Infrastructure Security Agency (CISA) has told all federal civilian agencies to patch a critical remote code execution (RCE) vulnerability in a Cisco firewall product, as ...

Spectrum is closing its call center in Appleton, according to a Charter Communications notice on March 18 to the Wisconsin Department of Workforce Development. The notice to DWD said Spectrum, the ...